TERMS AND CONDITIONS

TELEPHONE BOOKINGS TERMS & CONDITIONS

Reservation Enquiries: Calls to our 0844 numbers are charged 7 pence per minute, plus your service provider’s access charge over which Choice Hotels Ltd has no control. You should check this access charge directly with your service provider before calling.

The booking conditions set out here apply to bookings made directly with Choice Hotels Ltd Reservations Department or the Hotel Reception. They do not apply to bookings made using any third party websites. Booking terms and conditions for reservations made on third party websites may be found on the website at which the booking is made. Please call Choice Hotels Reservations Department on 01253 754291 to check availability and rates.

Calls to our 0844 numbers are charged 7 pence per minute, plus your service provider’s access charge over which Choice Hotels Ltd has no control. You should check this access charge directly with your service provider before calling.

Calls to our Reservations telephone numbers may be recorded for quality and training purposes.

Accommodation: Choice Hotels Ltd hotels offer accommodation subject to availability. We may impose a minimum length of stay, and/or set arrival and departure days, and/or set board basis, designated a ‘package’. No reduction to the full cost of a package is made for accommodation and/or included products not required for the full duration of a package. It may be possible to add separate consecutive packages to facilitate a longer stay. It may, at our sole discretion, be possible to engage accommodation for a period of time deviating from a package. In such circumstances, we may charge a supplement in addition to the pro-rata package rate.

Special Requirements: Please advise us of any special dietary needs or other requirements, including mobility issues, you may have at the time of booking. We will check availability for suitable accommodation. Price match: We usually sell accommodation through Online Travel Agents (OTAs). Please call Choice Hotels Reservations Department on 01253 754291 to enquire about a like-for-like price match.

Offers: From time to time, on selected packages, we may offer limited rooms at discounted prices. These offers are subject to availability and may be withdrawn at any time, without notice. Such offers may only be available to telephone bookings. Any such reductions are available to new reservations only, at the time of booking, and are not applied automatically. Reductions are not applicable to existing bookings. Reductions cannot be applied retroactively, or on arrival, while resident, or following departure.

Deposit/ Guarantee and pre-payment: You should arrange travel insurance to cover the cost of cancellation and to safeguard against other risks.

We require a non-refundable non-transferable deposit of £50 per adult, per package for Bed & Breakfast or Half-Board basis/ £75 per adult for All Inclusive basis/ £100 per adult for Christmas package and New Year package. Deposits may be taken over the telephone by valid credit/ debit card. You must supply the card number, expiry date and CVC, as well as the cardholder name and the complete and correctly formatted billing address as registered with your card issuer.

The remaining balance for accommodation and related charges will be taken from this credit/ debit card within four days before arrival. If the card expires before your stay or you wish to use a different card please call Reservations on 01253 754291 at least five days before arrival, quoting your booking reference. This does not apply to Christmas or New Year package bookings, or Group Bookings (10+ adults) – see below.

Please advise us as soon as possible if you have valid Choice Hotels Ltd Gift Vouchers or Choice Rewards Vouchers you wish to use towards payment. We would deduct the value of the vouchers from the final payment amount taken before arrival. Present vouchers at Reception at check-in.

We send confirmation by email two days after we receive a deposit. We do not send a written booking confirmation or a deposit receipt by post; to check the details of your reservation, please call Reservations on 01253 754291.

Cancellation: You should arrange travel insurance to cover the cost of cancellation and to safeguard against other risks. Deposits are non-refundable and non-transferable, at any time for any reason.

For cancellations received within 72 hours before 3pm (hotel local time) on the day of arrival we will retain the deposit as a cancellation charge. We can ‘hold’ the balance for use against a new booking made within three calendar months of the date of cancellation (subject to availability and price difference).

Any sum ‘held’ by us following cancellation of a booking is available for use against a new booking at any Choice Hotel for three calendar months from the date of cancellation (subject to availability and price difference). If no new booking is made within three calendar months then the full sum will be retained as a cancellation charge. The arrival date of any new booking utilising this ‘held’ sum need not be within this three calendar month period but must be within twelve calendar months of the original arrival date.

If there is insufficient time before arrival to process a deposit payment, we require a valid credit/debit card number as a guarantee against cancellation/ non-arrival, and full payment is due on arrival before access to accommodation is granted.

Christmas and New Year Package bookings: A non-refundable, non-transferable deposit of £100 per adult per package is required by credit or debit card no later than 31 March or, for bookings made after 1 April, at the time of booking. Please call our Reservations Office on 01253 754291 no later than 15 November to pay the balance of your stay in full. For bookings made after 15 November, full payment will be taken from the card details provided within two days of booking. In the event of cancellation at any time, for any reason, all payments received for Christmas and New Year package bookings are strictly non-refundable and non-transferable and no correspondence will be entered into. You should immediately arrange appropriate insurance cover to safeguard against potential losses.

Group Bookings: For groups of 25+ adults please contact Choice Hotels Ltd Sales Office for a comprehensive quotation: Email Here. For groups of 10+ adults, we require a non-refundable non-transferable deposit to secure accommodation. Full payment of remaining accommodation charges is due no later than six weeks before the reservation arrival date, along with a Rooming List giving the name, address and telephone number of the lead guest staying in each room booked. Group Booking Terms & Conditions will be sent to the group organiser with confirmation of the booking details.

Conference Bookings: Please contact hotel management directly for a quotation.

Tour Operators: For reservations made by coach/ tour operators, we require full payment up to 12 weeks before the date of arrival. Full tour operator booking terms & conditions will be dispatched with confirmation of the booking details.

Travel/ Booking Agents: The terms and conditions set out here apply to travel agents and booking agents, except those agents with which Choice Hotels Ltd has entered into an arranged and agreed contract. Choice Hotels Ltd does not pay commission.

Function/ Christmas Party Bookings: If available, these should be booked directly with the hotel (see the 'contact' location page of this website). Full Function/ Christmas Party booking terms and conditions will be dispatched with confirmation of the booking.

Adults Only: The Viking Hotel accepts guests aged 18+ only and cannot accommodate anyone aged 17 or under (as on the day of arrival). The Claremont Hotel may on occasion accept guests aged 17 or under during main school holiday periods (with exceptions including Christmas and New Year). At other times all guests must be aged 18+ (as on the day of arrival). Certain periods at the Cliffs Hotel, Patterdale Hotel and Keswick Country House Hotel may also be designated Adults Only, during which time all guests must be aged 18+ (as on the day of arrival). We reserve the right to refuse accommodation and related services to bookings including any guest aged 17 or under during Adults Only periods and no refund would be given, nor other compensation considered.

Single Occupancy: Adult rates are based on two (or more) adults sharing a bedroom, except for Single rooms, if available. Any bedroom other than a Single engaged to accommodate just one adult (aged 15+), plus any other occupant/s aged 14 or under, is subject to a single occupancy charge which may be up to double the individual adult rate, including any and all applicable supplements. In such a case, no reduction is made for any included meals or other product costs.

Child rates: When applicable, configured child rates are available to ages 0-14 inclusive (as on day of departure) when sharing a bedroom with at least two adults. Ages 15+ are charged as adults. If one or more children share a room with one adult we would apply a single occupancy charge to the adult occupant as detailed above.

7 night stays: Except at the Keswick Country House Hotel, bookings for seven nights or longer would comprise two or more separate packages, the individual rates for which would be added together. Solely at our discretion, it may be possible to deviate from published package dates. We may charge a supplement in addition to published package prices.

For more information about the hotels see below or view the individual hotel web pages.

CHOICE HOTELS WEBSITE ONLINE BOOKING TERMS AND CONDITIONS

The booking conditions set out here apply to bookings made directly on the Choice Hotels website. They do not apply to bookings made using any third-party websites. Booking terms and conditions for reservations made on third party websites may be found on the website at which the booking is made.

There are a limited number of rooms available for the advertised rates. The hotel may have other room availability at a higher tariff or for a specific number of nights. We do not accept Travel Agency bookings made via our website. Travel Agents should call our Reservations Office on 0844 811 5570 to enquire.

During peak periods Choice Hotels Ltd reserves the right to amend reservation accommodation to maximise occupancy.

When available, configured child rates are applicable to ages 14 and under sharing with two adults. Ages 15+ are charged as adults. Please note any children's ages (as on the day of departure) in the Special requests section of the Booking Details form.

The booking portal is unable to reconcile promotion codes and/or apply any associated discounts. If you have received a promotion from us please call Choice Hotels Reservations Department on 01253 754291 to enquire about booking.

Deposit/ Guarantee and Pre-payment:

A valid credit or debit card is required to secure your reservation. You must supply the card number, expiry date and CVC, as well as the card holder name and the complete and correctly formatted billing address as registered with your card issuer.

Unless otherwise stated in the specific booking conditions relevant to your booking, we will take the balance from your card within four days before arrival. If the card expires before your stay or if you wish to use a different card please call Reservations on 01253 754291 at least five days before arrival, quoting the booking reference on your confirmation email.

Please advise us as soon as possible if you have Choice Hotels LTD Gift Vouchers or Choice Rewards Vouchers you wish to use towards payment. We would then deduct the value of the vouchers from the final payment amount taken before arrival. Present any vouchers at Reception when you check in.

Cancellation: We recommend that you arrange travel insurance to cover the cost of cancellation and to safeguard against other risks.

  • Half Board and Bed & Breakfast: You can cancel without charge up to 72 hours before 3pm [local time] on the day of arrival. If the booking is cancelled after this time the full cost of the first night's accommodation will be retained as a cancellation charge. In the case of no-show without notice the full cost of the stay will be charged and retained.
  • Advance Purchase: We will take full payment from the card provided at any time before arrival. In the event of cancellation at any time for any reason, the full cost of the stay is non-refundable and non-transferable.
  • All Inclusive: A non-refundable non-transferable deposit of £75 per adult will be charged to the debit/ credit card provided at the time of booking. Cancellations received within 72 hours of 3pm on the day of arrival (hotel local time) are fully non-refundable and we will retain the total cost of your stay as a cancellation charge.
  • Christmas and New Year: A deposit of £100 per adult will be charged to the debit/ credit card provided at the time of booking. This deposit is strictly non-refundable and non-transferable. The balance is due by 15 November. For cancellations received on or after 15 November, the full cost of the stay is forfeit and no refund or transfer is possible. We advise you to arrange travel insurance to cover losses incurred in the event of cancellation.

No reduction is made for temporary absence, meals not taken, premature departure for any reason, nor for accommodation not required after confirmation of booking.

We recommend that you arrange travel insurance to cover the cost of cancellation and to safeguard against other risks.

GENERAL INFORMATION

Check-in and check-out: Rooms are available from 4pm on the day of arrival and must be vacated by 10.30am (11am at the Keswick Country House Hotel) on the day of departure. At our sole discretion, it may be possible to store luggage for early arrivals/ late departures but Choice Hotels Ltd accepts no responsibility for theft, loss or damage to stored luggage.

Entertainment: Where entertainment is offered, the management reserves the right to alter the entertainment program without notice.

Requests: We do our utmost to comply, but note that requests including, but not limited to, room number, position and/or specific attribute, and early check-in are emphatically not guaranteed and do not constitute any part of your contract with us. We prioritise allocation of suitable accommodation to guests with essential requirements, and such requirements always take precedence over preference requests. Special requests, when possible, would only be confirmed to you on arrival at the hotel.

Accessibility: Accessibility surveys at our hotels have identified hazards at the Viking Hotel and Keswick Country House Hotel which cannot reasonably or practically be overcome. These hotels are therefore unsuitable for those with limited mobility. The Cliffs Hotel, Claremont Hotel and Patterdale Hotel may be more suitable, each having some level, ramped or lift access and some bedrooms which provide increased ease of use for those with limited mobility. Further information regarding accessibility can be obtained from Choice Hotels Ltd Head Office on 01253 754225. Unless advised, we will assume that you and all members of your party are able to recognise an alarm and evacuate the building without assistance.

All Inclusive: Details of All Inclusive breaks can be found on the All Inclusive Offers web pages and we reserve the right to alter this without notice. A maximum of two alcoholic drinks will be served per person, per visit to the bar. Under the Licensing Act 2003 we will refuse to serve drinks to any person who appears to be under the influence of alcohol. As responsible suppliers we will also refuse to serve drinks to any person we consider to have consumed an excessive amount of alcohol. Our All Inclusive packages are for residents only – non-residents are not permitted on the premises.

Choice Rewards loyalty program: For information and details of how to apply for Choice Rewards membership, please visit Choice Rewards or call 01253 754291.

Safe Environment: We want to maintain a safe and secure environment for you and your family and may ask for your identification on arrival. We do not knowingly allow anyone to use or visit our hotels who is a convicted child sex offender, subject to the notification requirements of the Sexual Offences Act 2003, or subject to a Sexual Risk Order, Risk of Sexual Harm Order or Child Abduction Notice.

It is your responsibility to ensure that your personal possessions and valuables are kept safe and secure at all times whilst visiting any of our hotels. We accept no responsibility for loss of, or damage to, your personal possessions and valuables other than our liability as proscribed by the Hotel Proprietors Act. You should ensure that any valuable items are covered by your own insurance. Please note that we do not provide safes in bedrooms. We may be able to store valuables in our Hotel Reception safes – please speak to Reception staff.

Content and Information: Whilst we take care to ensure that information provided online, in print, and verbally is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that information is up-to-date.

If we find out we have undercharged you in error, we will get in touch to give you the choice of cancelling your break for a refund or paying the full price, with no further liability on our part. If we’ve overcharged you by mistake, we will refund the difference in price.

Please note that we use generic photographic images to represent the general style of our hotels and facilities.

Complaints or Comments: The company is proud of the standards of accommodation and service offered to all guests. In the unlikely event that you should have cause for criticism or suggestion during your stay, please bring the matter to the attention of a Choice Manager so that efforts may be made to meet your requirements or resolve problems. We consider it unreasonable to make any criticism in writing upon your return home should we not first have been given the opportunity to attend to any matters arising during your stay.

GUEST RULES:

You must ensure you (and your own guests if applicable) behave responsibly, at all times, whilst at one of our hotels. Our staff reserve the right to require you to leave the premises for any unacceptable behaviour, including but not limited to verbal or physical abuse towards our staff or other guests.

We will charge any individuals causing deliberate, accidental or reckless damage to company property or structures. If such damage is discovered while on company premises we will draw it to the attention of the responsible party, or if discovered after they have departed we reserve the right to charge the credit/debit card provided at the time of booking or on arrival, in order to recoup any incurred costs and associated loss of revenue.

You shall ensure that you (and your own guests if applicable) have regard to any regulations imposed by any competent authority, and that nothing shall be done which will constitute a breach of the law.

Smoking and vaping are not permitted in any Choice Hotels Ltd building or entrance area. This includes the use of electronic cigarettes. Failure to comply constitutes a criminal offence under the Health Act 2006. We will charge anyone who contravene this directive in order to recoup cleaning and other costs associated with restoring any affected areas to a smoke free condition, and any associated loss of revenue. Each hotel has a designated outside smoking area to accommodate the needs of guests who smoke.

We operate a responsible drinking policy throughout our hotels and our staff reserve the right to refuse service at their sole discretion if they consider it appropriate to do so.

We have a zero-tolerance approach to the use of illegal drugs on company premises.

Only food and drink served on the premises may be consumed in the public areas.

The terms and conditions set out here comprise part of the agreement between you and Choice Hotels Ltd. The contract is deemed to have been made upon our receipt of the deposit. No employee or representative of the Company has the authority to verbally vary these terms and conditions. We will not be in a position to vary these conditions unless requested to do so in writing, with such variation confirmed by us in writing.

Choice Hotels Ltd is registered in England and Wales.

Company number: 01365211

Registered address:

Choice Hotels Ltd
Choice House
107 Dickson Road
BLACKPOOL
FY1 2ET

Hotel Proprietors Act 1956

SCHEDULE NOTICE

Loss of or Damage to Guests’ Property

Under the Hotel Proprietors Act 1956, an hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel.

This liability however —

  • a. extends only to the property of guests who have engaged sleeping accommodation at the hotel;
  • b. is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody;
  • c. does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals.

This notice does not constitute an admission either that the Act applies to this hotel or that liability thereunder attaches to the proprietor of this hotel in any particular case.

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