Choice Hotels: Covid info

8 Steps to Safety

Social Distancing

Measures will be taken across our hotels to make sure distance safety standards are maintained

Use of PPE

PPE will be given to all staff members and will form part of uniform going forward

Sanitation

Hand Sanitiser will be readily available for both staff and guests

Multi-use Items

Multi-use items may be removed in certain cases and replaced with personal or single use items

Check-in

Our Check in process will be simplified to allow guests and staff to maintain safety standards. More information will be communicated pre check-in

Bars

Queuing at bars will not be allowed. We will operate table service and open more bars where possible.

Payments

Debit/Credit Card payments will be the preferred method going forward

Cleaning

Increased cleaning and disinfecting procedures have been implemented paying attention to high touch items

Hygiene and Disinfection

At Choice Hotels, our aim going forward is to keep both guest and employee safety as our number one priority. Additional rules and procedures have been implemented to ensure we can all return to work and travel safely. Our rules and procedures aim to follow government and health board advice. Please report illness/Covid-19 symptoms including fever, persistent cough, loss of smell and taste to Reception immediately.

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Practice Social Distancing

face

Use of PPE

wash

Sanitise Regularly

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Remove Multi-use Items

Checking in and out

Checking in

Check in time is 3pm.
Guests checking in on main arrival days will be directed to a safe check in area. Please do not queue at the front desk.
Any payments required or requested will be deferred to a later time to avoid crowding of the reception area.
Portable and contactless POS devices will be utilised for all future payments.
Porterage service unavailable in all but exceptional circumstances.

Checking out

Guests will no longer need to visit reception to check out. All keys should be returned to a drop box to be sanitised on departure.
Final payments, if any, will be settled automatically in advance of check out by us with the credit/debit card used to make the reservation.

Bedrooms

Your room is your Safe Zone.
For your safety we will not enter your room unless requested. Sufficient supplies of fresh towels, toilet paper and complimentary drink tray products for the length of your stay will be in your room on arrival.
If requested, all staff members will be required to sanitise and wear PPE before entering rooms.
Muli-use items in the rooms will be replaced by single use versions.
Keys to be held by guests for the duration of the stay.
Newspapers cannot be ordered or delivered to bedrooms whilst social distancing measures are in place.

Restaurant and Coffee shop

Sanitising stations will be available at entrances to restaurants
The number of available tables will be reduced in order to maintain social distancing guidelines
Multi use items will be removed or replaced with single use items

Service:

Guests at Blackpool Hotels will be given a time for meals
Guests at Lake District Hotels will book a table for dinner
Self Service buffets will not be available for guest use

Menu Planning:

Menus may be adjusted as necessary to ensure quality and ease of service

Bars and Entertainment

Bars

Increased table service may be utilised to limit contact and queues at the bar.
Purchases will be card payment.

Entertainment

Entertainment will be provided subject to current government guidelines
Reduced seating will be available to maintain social distance while in entertainment rooms