TERMS AND CONDITIONS

CHOICE HOTELS WEBSITE ONLINE BOOKING TERMS AND CONDITIONS

The booking conditions set out here apply to bookings made directly on the Choice Hotels website. They do not apply to bookings made using any third party websites. Booking terms and conditions for reservations made on third party websites may be found on the website at which the booking is made.

There are a limited number of rooms available for the advertised rates. The hotel may have other room availability at a higher tariff or for a specific number of nights.

We do not accept Travel Agency bookings made via our website. Travel Agents should call our Reservations Office on 0844 811 5570 to enquire.

During peak periods Choice Hotels Ltd reserves the right to amend reservation accommodation to maximise occupancy.

When available, configured child rates are applicable to ages 14 and under sharing with two adults. Ages 15+ are charged as adults. Please note any children's ages (as on the day of departure) in the Special requests section of the Booking Details form.

The booking portal is unable to reconcile promotion codes and/or apply any associated discounts. If you have received a promotion from us please call Choice Hotels Reservations Department on 01253 754291 to enquire about booking.

Deposit/ Guarantee and Pre-payment:

A valid credit or debit card is required to secure your reservation. You must supply the card number, expiry date and CVC, as well as the card holder name and the complete and correctly formatted billing address as registered with your card issuer.

We will take the balance from your card within four days before arrival. If the card expires before your stay or if you wish to use a different card please call Reservations on 01253 754291 at least five days before arrival, quoting the booking reference on your confirmation email.

Please advise us as soon as possible if you have Choice Hotels LTD Gift Vouchers or Choice Rewards Vouchers you wish to use towards payment. We would then deduct the value of the vouchers from the final payment amount taken before arrival. Present any vouchers at Reception when you check in.

Cancellation: We recommend that you arrange travel insurance to cover the cost of cancellation and to safeguard against other risks.

  • Half Board and Bed & Breakfast: You can cancel without charge up to 72 hours before 3pm [local time] on the day of arrival. If the booking is cancelled after this time the full cost of the first night's accommodation will be retained as a cancellation charge. In the case of no-show without notice the full cost of the stay will be charged and retained.

  • Advance Purchase: We will take full payment from the card provided at any time before arrival. In the event of cancellation at any time for any reason, the full cost of the stay is non-refundable and non-transferable.
  • All Inclusive: A non-refundable deposit of £75 per adult will be charged to the debit/ credit card provided at the time of booking. Cancellations received within 72 hours of 3pm on the day of arrival (hotel local time) are fully non-refundable and we will retain the total cost of your stay as a cancellation charge.
  • Christmas and New Year: A deposit of £75 per adult will be charged to the debit/ credit card provided at the time of booking. This deposit is strictly non-refundable and non-transferable. The balance is due by 15 November. For cancellations received on or after 15 November, the full cost of the stay is forfeit.

TELEPHONE BOOKINGS TERMS & CONDITIONS

The booking conditions set out here apply to bookings made directly with Choice Hotels Ltd Reservations Department or the Hotel Reception. They do not apply to bookings made using any third party websites. Booking terms and conditions for reservations made on third party websites may be found on the website at which the booking is made.

Please call Choice Hotels Reservations Department on 01253 754291 to check availability and rates.

Calls to our 0844 numbers are charged 7 pence per minute, plus your service provider’s access charge over which Choice Hotels Ltd has no control. You should check this access charge directly with your service provider before calling.

Calls to our Reservations telephone numbers may be recorded for quality and training purposes.

Accommodation: Choice Hotels Ltd hotels offer accommodation subject to availability. We may impose a minimum length of stay, and/or set arrival and departure days, and/or set board basis, designated a ‘package’. No reduction to the full cost of a package is made for accommodation and/or included products not required for the full duration of a package. It may be possible to add separate consecutive packages to facilitate a longer stay. It may, at our sole discretion, be possible to engage accommodation for a period of time deviating from a package. In such circumstances, we may charge a supplement in addition to the pro-rata package rate.

Price match: We usually sell accommodation through Online Travel Agents (OTAs). Please call Choice Hotels Reservations Department on 01253 754291 to enquire about a like-for-like price match.

Offers: From time to time, on selected packages, we may offer limited rooms at discounted prices. These offers are subject to availability and may be withdrawn at any time.

Deposit/ Guarantee and pre-payment:

We require a non-refundable deposit of £50 per adult (£75 for Christmas/ New Year and All Inclusive bookings) per package.

Deposits may be taken over the telephone by valid credit/ debit card. You must supply the card number, expiry date and CVC, as well as the cardholder name and the complete and correctly formatted billing address as registered with your card issuer.

The remaining balance for accommodation and related charges will be taken from this credit/ debit card within four days before arrival. If the card expires before your stay or if you wish to use a different card please call Reservations on 01253 754291 at least five days before arrival, quoting your booking reference.

Please advise us as soon as possible if you have Choice Hotels Ltd Gift Vouchers or Choice Rewards Vouchers you wish to use towards payment. We would then deduct the value of the vouchers from the final payment amount taken before arrival. Present any vouchers at Reception at check-in.

Christmas and New Year bookings: Please call our Reservations Office on 01253 754291 no later than 15 November to pay the balance of your stay in full. For bookings made after 15 November, full payment will be taken from the card details provided within two days of booking.

When there is insufficient time before arrival to process a deposit payment, we require a valid credit/debit card number as a guarantee against cancellation/ non-arrival, and full payment is due on arrival before access to accommodation is granted.

We send confirmation by email two days after we receive a deposit. We do not send a written booking confirmation or a deposit receipt by post; to check the details of your reservation, please call Reservations on 01253 754291.

Cancellation: We recommend that you arrange travel insurance to cover the cost of cancellation and to safeguard against other risks. Deposits are non-refundable.
For cancellations received 72+ hours before 3pm (hotel local time) on the day of arrival we can ‘hold’ the deposit for use against a new booking made within three calendar months of the date of cancellation (subject to availability and price difference).
For cancellations received within 72 hours before 3pm (hotel local time) on the day of arrival we will retain the deposit as a cancellation charge. We can ‘hold’ the balance for use against a new booking made within three calendar months of the date of cancellation (subject to availability and price difference).
Any sum ‘held’ by us following cancellation of a booking is available for use against a new booking at any Choice Hotel for three calendar months from the date of cancellation (subject to availability and price difference). If no new booking is made within three calendar months then the full sum will be retained as a cancellation charge. The arrival date of any new booking utilising this ‘held’ sum need not be within this three calendar month period but must be within twelve calendar months of the original arrival date.

Adults Only: The Viking Hotel accepts guests aged 18+ only and cannot accommodate anyone aged 17 or under (as on the day of arrival). The Claremont Hotel may on occasion accept guests aged 17 or under during main school holiday periods (with certain exceptions including Christmas and New Year). At other times all guests must be aged 18+ (as on the day of arrival). Certain periods at the Cliffs Hotel, Patterdale Hotel and Keswick Country House Hotel may also be designated Adults Only during which time all guests must be aged 18+ (as on the day of arrival).

Single Occupancy: Adult rates are based on two (or more) adults sharing a bedroom, except for Single rooms, if available. Any bedroom other than a Single engaged to accommodate just one adult (aged 15+), plus any other occupant/s aged 14 or under, is subject to a single occupancy charge which may be up to double the individual adult rate, including any and all applicable supplements. In such a case, no reduction is made for any included meals or other product costs.

Child rates: When applicable, configured child rates are available to ages 0-14 inclusive (as on day of departure) when sharing a bedroom with at least two adults. Ages 15+ are charged as adults. If one or more children share a room with one adult we would apply a single occupancy charge to the adult occupant as detailed above.

7 night stays: Except at the Keswick Country House Hotel, bookings for seven nights or longer would comprise two or more separate packages, the individual rates for which would be added together. Solely at our discretion, it may be possible to deviate from published package dates. We may charge a supplement in addition to published package prices.

For more information about the hotels see below or view the individual hotel web pages.

Group Bookings: For groups of 25+ adults please contact Choice Hotels Ltd Sales Office for a comprehensive quotation: Email Here. For groups of 10+ adults, we require a non-refundable deposit to secure accommodation. Full payment of remaining accommodation charges is due no later than six weeks before the reservation arrival date, along with a Rooming List giving the name, address and telephone number of the lead guest staying in each room booked. Group Booking Terms & Conditions will be sent to the group organiser with confirmation of the booking details.

Conference Bookings: Please contact the hotel management directly for a bespoke quotation.

Tour Operators: For reservations made by coach/ tour operators, we require full payment up to 12 weeks before the date of arrival. Full tour operator booking terms & conditions will be dispatched with confirmation of the booking details.

Travel/ Booking Agents: The terms and conditions set out here apply to travel agents and booking agents, except those agents with which Choice Hotels Ltd has entered into an arranged and agreed contract. Choice Hotels Ltd does not pay commission.

Function/ Christmas Party Bookings - these should be booked directly with the hotel (see the 'contact' location page of this website). Full Function/ Christmas Party booking terms and conditions will be dispatched with confirmation of the booking.

No reduction is made for temporary absence, meals not taken, premature departure for any reason, nor for accommodation not required after confirmation of booking.

We recommend that you arrange travel insurance to cover the cost of cancellation and to safeguard against other risks.

Non-smoking policy: Smoking is not permitted in any Choice Hotels Ltd building or entrance area. This includes the use of electronic cigarettes. Failure to comply constitutes a criminal offence under the Health Act 2006. Choice Hotels Ltd will charge guests who contravene this directive in order to recoup cleaning and other costs associated with restoring any affected areas to a smoke free condition, and any associated loss of revenue. Each hotel has a designated outside smoking area to accommodate the needs of guests who smoke.

Check-in and check-out: Rooms are available from 3pm on the day of arrival and must be vacated by 10.30am (11am at the Keswick Country House Hotel) on the day of departure. At our sole discretion, it may be possible to store luggage for early arrivals/ late departures but Choice Hotels Ltd accepts no responsibility for theft, loss or damage to stored luggage.

Entertainment: Where entertainment is offered, the management reserves the right to alter the entertainment program without notice.

Requests: We do our very utmost to comply, but please note that requests for room number, position and/or specific attribute are emphatically not guaranteed and do not constitute any part of your contract with us. Our obligation is limited to room type/ room class booked. We prioritise allocation of suitable accommodation to guests with essential requirements, and such requirements always take precedence over preference requests.

Accessibility: Accessibility surveys at our hotels have identified hazards at the Viking Hotel and Keswick Country House Hotel which cannot reasonably or practically be overcome. These hotels are therefore unsuitable for those with limited mobility. The Cliffs Hotel, Claremont Hotel and Patterdale Hotel may be more suitable, each having some level, ramped or lift access and some bedrooms which provide increased ease of use for those with limited mobility. Further information regarding accessibility can be obtained from Choice Hotels Ltd Head Office on 01253 754225. Unless advised, we will assume that you and all members of your party are able to recognise an alarm and evacuate the building without assistance.

Pets: Each Choice Hotels Ltd hotel accepts registered Assistance Dogs – please inform us before arrival. The Cliffs Hotel, Claremont Hotel, Viking Hotel and Patterdale Hotel do not accept pets.

Station Bedrooms at the Keswick Country House Hotel can accommodate a maximum of two pet dogs by prior arrangement. Please call Choice Hotels Reservations Department on 01253 754291 to enquire about availability and cost. Bedding and food/ bowls are not provided so you should bring your own. Dogs are not permitted in the main hotel building or public areas. Dogs must be kept on a lead on the premises at all times. Please do not leave dogs unattended in your bedroom for any period of time likely to cause them distress. For the welfare and comfort of other guests and staff, please ensure dogs are kept under control at all times. Please clean up after your dog and use the bin and cleaning stations provided. We reserve the right to charge for any damage or additional cleaning caused by a pet dog if required.

Car Parking: All Choice Hotels Ltd hotels have limited parking. Spaces are available on a 'first come, first served' basis and cannot be reserved. Vehicles are left at owners'/ customers' risk. The company does not accept responsibility for loss or damage. Any guest parking on company premises must print their vehicle registration number on the leave their vehicle key/ fob with hotel Reception for the duration of their stay.

Choice Rewards loyalty scheme: For information and details of how to apply for Choice Rewards membership, please visit Choice Rewards or call 01253 754291.

Food & Drink: Please note that only food and drink served on the premises may be consumed in the public areas.

All Inclusive: Details of All Inclusive breaks can be found on the All Inclusive offers web pages and we reserve the right to alter this without notice. A maximum of two alcoholic drinks will be served per person, per visit to the bar. Under the Licensing Act 2003 we will refuse to serve drinks to any person who appears to be under the influence of alcohol. As responsible suppliers we will also refuse to serve drinks to any person we consider to have consumed an excessive amount of alcohol. Our All Inclusive packages are for residents only – non-residents are not permitted on the premises.

Damage: Choice Hotels Ltd reserves the right to charge any individuals causing deliberate, accidental or reckless damage to company property or structures. If such damage is discovered while on company premises it will be drawn to the attention of the responsible party but if discovered after they have departed then we reserve the right to make a charge to their credit/debit card, or send an invoice for payment to the registered booker's address, in order to recoup any incurred costs and/or associated loss of revenue.

Reservation Enquiries: Calls to our 0844 numbers are charged 7 pence per minute, plus your service provider’s access charge over which Choice Hotels Ltd has no control. You should check this access charge directly with your service provider before calling.

The company is proud of the standards of accommodation and service offered to all guests. In the unlikely event that you should have cause for criticism or suggestion during your stay, please bring the matter to the attention of the Choice Manager so that efforts may be made to meet your requirements or resolve problems. We consider it unreasonable to make any criticism in writing upon your return home should the Hotel not first have been given the opportunity to attend to any matters arising during your stay.

Although every effort has been made to ensure the accuracy of the information contained online, we do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. In the event of a pricing error you have the right to cancel at any time without penalty.

The terms and conditions set out here comprise part of the agreement between you and Choice Hotels Ltd. The contract is deemed to have been made upon our receipt of the deposit. No employee or representative of the Company has the authority to verbally vary these terms and conditions. We will not be in a position to vary these conditions unless requested to do so in writing, with such variation confirmed by us in writing.

Choice Hotels Ltd is registered in England and Wales.

Company number: 01365211

Registered address:
Choice Hotels Ltd
Choice House
107 Dickson Road
BLACKPOOL
FY1 2ET

Hotel Proprietors Act 1956

SCHEDULE NOTICE

Loss of or Damage to Guests’ Property

Under the Hotel Proprietors Act 1956, an hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel.

This liability however —

  1. extends only to the property of guests who have engaged sleeping accommodation at the hotel;
  2. is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody;
  3. does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals.

This notice does not constitute an admission either that the Act applies to this hotel or that liability thereunder attaches to the proprietor of this hotel in any particular case.

© Copyright Choice Hotels Limited 2018.